Claims teams
Give claims teams clearer investigation visibility.
Claims analysts and managers need timely information to support claims decisions. ClaimTrace creates a structured connection between the investigation process and the teams waiting for its outcome.
Motor — Own Damage
Opened 04 Mar · Vantara Assurance
Investigator
A. Mwangi
Deadline
12 Mar
Case type
Own damage
Activity timeline
-
Evidence uploaded
12m6 site photographs
-
Status changed
3hAllocated → In field
-
Case assigned
1dA. Mwangi · field visit
-
Case created
2dInstruction received
Latest remark
Insured confirmed vehicle location. Awaiting police abstract before report drafting.
What you get
Current information, without asking for it
Where an investigation stands, what it has produced, and who is handling it — available when the claim file needs it.
Track Investigation Progress
Know whether an investigation is assigned, underway, submitted or awaiting review.
Access Investigation Outputs
Keep reports and supporting documentation connected to the relevant claim investigation.
Reduce Follow-Up
Provide structured visibility instead of relying on repeated status requests.
Improve Coordination
Create a clearer communication path between claims teams and investigation providers.
Status, in plain terms
Every investigation is in one of a few known states
No interpretation required — the stage a case is in is the same stage everyone sees.
Assigned to an investigator and scheduled.
Field work is underway and evidence is coming in.
Submitted and going through quality control.
Report delivered and available to the claim file.
Client portal
Vantara Assurance
Active
14
Awaiting you
3
Completed
61
CT-4192
Motor — Own Damage
CT-4188
Fire — Commercial
CT-4181
Theft — Household
Client portal
One place to check, instead of an email thread.
Claims handlers and analysts sign in to see the investigations attached to their files — progress, assigned team, documents and completed reports.
- Live case progress
- Assigned investigator
- Documents and reports
- Activity history
Get started
Spend less time chasing investigation updates
See how ClaimTrace keeps your claims team current on every investigation attached to their files.
- Guided walkthrough
- Built around your workflow
- No obligation